purchase Ashbolt farm fresh elderberry cordial, elderflower concentrate and olive oil products

ASHBOLT Online Shop Policies

How to Order

Online Ordering

Order online through this website for prompt delivery and secure payment using the eWay payment gateway (www.eway.com.au). Delivery within Australia is usually within a few days! Remote areas may take a little longer. (ASHBOLT accepts payments by standard credit cards such as Visa and Mastercard. PLEASE NOTE – ASHBOLT does not accept American Express credit cards).

Order by Phone

Phone 03 6261 2203 within Australia, or +61 3 6261 2203 International to place an order over the phone. We are able to securely process credit card payments by telephone.

Order by Email

Enquiries can be to us and we will endeavour to have a member of our staff respond to your message within 24 hours.

Cancellation Policy

If for some reason you must cancel your order, please let us know as soon as possible by phone or email. Orders cancelled before shipping will be refunded in full. Once an order has been shipped or delivered a refund cannot be made.

Goods Unable to be delivered

If ASHBOLT is unable to fulfil an order for any reason, we will advise you within two (2) business days.

Delivery

Delivery within Australia

Postage and handling within Australia is calculated using a freight calculator that takes into account the size and weight of the item(s). You can select freight options for standard delivery or express delivery. Freight charges are displayed on your shopping cart prior to accepting payment.

We aim to ship your order on the next business day. Delivery within Australia is generally around 2-5 working days to most areas. If your order is in inland Australia, delivery may take a few days longer. Delivery during Christmas may take up to two weeks.

Product not available

If, for some reason an item is not in stock, you will be contacted by email or telephone and advised within 2 business days. If your order is likely to be delayed at all, you will be contacted by phone or email. If you wish to cancel your order due to longer than expected delivery times you may do so. If you have any questions, please contact by telephone on 03 6261 2203 or by sending us an .

International Delivery

As ASHBOLT products are relatively heavy, the freight for orders outside Australia becomes more significant, sometimes almost as much as the product cost. You can also estimate the freight yourself using the Australia Post freight calculator http://www1.auspost.com.au/international/.

Please send us your order by (do not include credit card details) and we will provide you with a quote for postage.

Delivery Damage

If your order is damaged during delivery, or is otherwise incorrect, you must contact us within 7 days of delivery receipt. To contact us please telephone 03 6261 2203 Australia or +61 3 6261 2203 International, or alternatively by .

Payment Security

ASHBOLT uses the eWay payment gateway to process all payments and uses a 128-bit secure SSL server. Further information about the eWay service can be found on the eWAY - Australia website

Return and Exchange Policy

Customer satisfaction is our top priority and we hope you will be completely happy with your purchases.

Goods not Ordered

If you wish to return a product because you have been sent something that you did not order, please contact us within 7 days of delivery receipt by telephoning 03 6261 2203 Australia or +61 3 6261 2203 International, or alternatively . In this case we will pay the return shipping cost up to the price of the original shipping method.

Other Returns/Exchanges

If you are unsatisfied for any reason with your purchase, please contact us within 30 days by telephone 03 6261 2203 Australia or +61 3 6261 2203 International, or alternatively contact us by , to return or exchange any item.

Once the return or exchange has been approved, you will be provided with a Return/Exchange authorisation number. Please record this number on a copy of your delivery packing slip or order receipt and send this form together with all items returned to the following address.

ASHBOLT FARM
Glenora Road
PLENTY TAS 7140

ASHBOLT is unable to refund postage costs for returns unless we have made a mistake and sent the wrong product or the product is unusable due to a defect. Exchanges that are not the result of a defect or a mistake where ASHBOLT has sent you the wrong product will require additional postage and handling charges. Additional charges are $15 for Australian Customers. International customers will be contacted separately to arrange additional return postage costs.

Returns should be sent through an insured/traceable carrier of your choice. ASHBOLT is not responsible for packages sent to us that are lost or damaged.

Customer Feedback

Customer satisfaction is our top priority and we hope you will be completely happy with your purchase experience and the products you receive.

If you have any feedback about our website, online store or the quality of service you have been provided, please let us know.

ASHBOLT FARM is located near Plenty, upstream from Hobart, Australia. Our telephone number is (03) 6261 2203. We can be contacted internationally on +61 3 6261 2203.

Alternatively, please fill in the following form and your feedback will be submitted automatically. If you would like someone to contact you, please let us know.

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Disclaimer

ASHBOLT makes every effort to provide true and accurate descriptions and images of all the products appearing on this website. However, different web browsers may represent some colours slightly differently and we cannot guarantee that the product you receive will be exactly the same colour appearing on your computer. It is expected that differences, if any, will only be minimal, however if accuracy of colour is an important consideration in your purchase decision or if you have any queries in this area please do not hesitate to contact us by phone or email - or place a comment in the “checkout” section of your order.

Privacy Policy

ASHBOLT respects the privacy of its customers and those using this website. Your personal details will never be given or sold to any other parties.

Occasionally, (2-3 times a year), we will post you a newsletter which may include information about new season products or special offers. If, for any reason, you would like to be removed from our newsletter or email lists, please contact us by or by telephone on (03) 6261 2203. In the event that you have received an email from us and wish to be removed from our database, please click on the “UNSUBSCRIBE” link and follow the prompts.

ASHBOLT does not retain customer credit card or banking details.

Copyright © Ashbolt Farm 2007. All rights reserved
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